Privacy Policy
Effective Date: August 22, 2025
On Set Barber Shop (“On Set,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile and web application (the “App”). If you do not agree with this Policy, please do not use the App.
1) Information We Collect
Personal Information you provide
- Account details (e.g., name, email, phone).
- Booking details (selected service, date/time, barber).
- Payment details processed by our payment provider (we do not store full card numbers).
- Support messages and content you submit through forms.
Automatically collected
- Device and log data (IP address, device type, OS, browser, timestamps).
- Usage data (pages/screens viewed, features used, actions within the App).
- Cookies or similar technologies for essential functionality and analytics.
We collect only what’s necessary to operate the App, fulfill bookings, improve performance, and secure the platform.
2) How We Use Information
- Provide, maintain, and improve the App and our services.
- Process bookings, send confirmations, reminders, and important notices.
- Process payments and detect/prevent fraud.
- Personalize experiences (e.g., saved preferences, barber selection).
- Respond to inquiries and provide support.
- Comply with legal, accounting, and security obligations.
4) Payments & Accounts
Payments
Payments for services may be processed by third‑party providers (e.g., Square). These providers collect and process your payment information directly. We receive limited payment metadata (e.g., transaction status) and do not store full card numbers.
Authentication & Customer Accounts
If you choose to create an account or sign in (e.g., via email or OAuth), we process basic profile details and IDs needed to authenticate you and connect your profile to bookings and history.
For more details on a provider’s practices, please refer to that provider’s privacy policy.
5) Data Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
6) Your Rights
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your information.
- Object to or restrict certain processing.
- Request portability of your data.
To exercise rights, contact us at support@onsetbarbershop.com. We may verify your identity before responding.
California Residents (CCPA/CPRA)
We do not “sell” or “share” personal information as defined by the CPRA. You may still contact us to exercise access, correction, and deletion rights.
EU/EEA/UK (GDPR)
Our lawful bases may include consent, contract performance, legitimate interests, and legal obligations. You also have the right to lodge a complaint with your local supervisory authority.
7) Security
We use administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.
8) Children’s Privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it promptly.
9) International Data Transfers
We may process and store information in the United States and other countries. Where required, we use appropriate safeguards for cross‑border transfers.
10) Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Material changes will be highlighted within the App or on this page.
11) Contact Us
If you have questions or requests, contact us:
- On Set Barber Shop
- 10533 Middleport Ln., White Plains, MD 20695
- Phone: 240-448-3923
- Email: support@onsetbarbershop.com
© On Set Barber Shop. All rights reserved.